I started in March 2013. Pat was the person who interviewed me. She was really nice and easygoing in explaining the qualifications of the job. She gave a brief description of all of the job duties, making it much easier for me to prepare for my new job.

I had multiple medical challenges that I faced while working for Abel. Any time I needed time off to take care of them, Abel was very easy to talk to about my situation and supportive; scheduling time off was never an issue.

Working at my current position has improved my communication with people. I’ve learned a lot about how to deal with people and handle any situation by remaining calm and actively listening to customer concerns as I helped them with their needs. Any time I have had a disagreement with a co-worker, I talked to Pat and she helped diffuse the situation; in most cases I’ve become friends with these people. It helped me outside of work to deal with family matters, friends, and even companies that I have business relationships with like car insurance, credit card companies, and health insurance. With the skills that I’ve gained working with people, I am clearer and more conscious of how company policies work and what questions to ask to have my needs met. I’ve also been sort of a role model when dealing with friends and family because of the patience that I’ve gained working as a call center representative talking to customers of all backgrounds.

Abel is very easy to talk to about any situation that comes up. I’ve been working 5 years and I’ve seen a lot of people come and go, but you have their full support and they handle things well.

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