Help Desk Tech Savvy Representative
Our client located in Richmond VA is in need of a Help Desk Representative. You will be responsible for monitor Company’s enterprise infrastructure and escalate issues as required. 12-hour shifts, 7:00 AM-7:00 PM. $20 Hour, Generous PTO, Sick, Health, Dental, and Vison.
Responsibilities of Help Desk Representative:
- Assist in the daily operation of computer systems.
- Carry out all tasks on the daily checklist under supervision.
- Report all problems to Senior Computer Operator or Supervisor.
- Take appropriate follow-up action on all customer queries under supervision.
- Assist in the recovery activities necessary to restore normal operations.
- Follow the correct escalation procedures within Computer Operations and other Departments who are inter-dependent.
- Provide support to senior computer operators as required.
- Track and document all issue using a tracking system
- Performs additional duties and responsibilities as assigned
Requirements of Help Desk Representative:
- Strong Customer Service
- Tech Savvy
- Enjoy working with computers
- Must pass criminal history background check
- Must pass an FBI like background check for obtaining a Gaming License
Benefits of Help Desk Representative:
- Generous PTO
- Starting Salary $20.00 per hour.
- Sick, Floating Holiday, Dental, Vision, Medical insurance
- 401k options
Submit your application now and join our team! Apply now!
