If you are looking for a job that provides stability, flexibility, and valuable workplace skills, our customer service roles offer an excellent opportunity. Whether you are entering the workforce for the first time or transitioning from another industry, working in a customer service role can provide immediate benefits while helping you build skills that will serve you throughout your career.
A call center supervisor gave us an insight into his transition into leadership. We asked him how his experience in the call center helped prepare him for success in his current leadership role. He responded, “Learning how to use our system and working in a fast-paced customer service job have really helped me learn to multi-task. Also, opportunities that opened for me to be a department trainer while under Abel really helped me to hone my leadership skills and learn to teach people more effectively and efficiently. I am very thankful for my time in the customer service call center and the ability this company does have to move up if you put forth the effort.”
A Reliable and Stable Work Environment
One of the key benefits of working in our customer service positions is job stability. Employees enjoy consistent schedules, predictable work hours, and a structured environment that allows them to plan their lives with confidence. Unlike retail or fast-food jobs, where shift changes can be unpredictable, our roles provide a level of dependability that helps employees maintain a steady routine. Additionally, our call center has weekends off and most major holidays off, giving employees valuable time to spend with family and friends.
Competitive Pay and Work-from-Home Opportunities
We recognize the importance of work-life balance and offer remote work opportunities to eligible employees. This flexibility allows employees to save on commuting costs, create a comfortable work environment, and manage their schedules more efficiently. Our positions also offer competitive pay, providing financial security and stability
Skill Development That Transfers to Any Career
A customer service job is more than just answering calls—it is an opportunity to develop skills that are valuable in any profession. Employees gain experience in:
- Communication: Learning to interact professionally with customers and colleagues.
- Problem-Solving: Finding solutions to customer inquiries and challenges
- Time Management: Handling multiple tasks efficiently in a fast-paced environment.
- Resilience: Learning to stay patient and professional in challenging situations.
These skills help employees grow, whether they stay in customer service or pursue other career paths in the future.
A Supportive Work Environment
We prioritize employee well-being and encourage a positive, team-oriented culture. Our Abel Personnel team values open communication. We are committed to providing employees with the tools and resources they need to succeed in their roles. Employees who perform well and show reliability may have opportunities to take on added responsibilities within their teams. While we do not have a formal career path or structured advancement programs, many employees have advanced to supervisory and management roles.
An Excellent Starting Point for Future Opportunities
For those new to the workforce or looking to gain professional experience, our customer service roles serve as a solid foundation. Many of our employees use the skills they develop here to transition into new opportunities inside and outside of the company. One of our supervisors who started in the call center reflects on her journey: “The experiences that had the biggest impact on my success were, first and foremost, always keeping the customers’ needs as my #1 priority.
The second experience I would like to highlight is remaining teachable and willing to learn new things. Here at the company, it is very beneficial to still be malleable and flexible to learn new things. A lesson I can speak of is just being honest with yourself and not taking on too much if you are unsure if you can handle it. Practice makes perfect and asking questions if you’re unsure of something is vital to growth.”
Because she stayed flexible, worked hard, and remained teachable, she was promoted to a department trainer after just 7 months. Then, after 6 more months of staying focused and continuing her hard work, she was promoted to lead customer service representative. Eventually, her dedication paid off, and she was promoted to Customer Service Supervisor shortly after.
Customer service skills are valuable assets that boost a candidate’s appeal across various industries.
Join Our Team
If you are looking for a stable job that offers flexibility, competitive pay, and valuable skill development, our customer service roles are an excellent choice. Employees who take the initiative and perform well will be given opportunities to grow within the organization. Join us and gain the experience, stability, and support you need to take your next professional step. We currently have customer service jobs in the Harrisburg, PA and Baltimore, MD areas.
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Becca Furjanic is the Executive Assistant to President Debby Abel at Abel Personnel, a women-owned small business. Dedicated to continuous learning and skill-building, she’s passionate about empowering others. In her spare time, Becca loves cooking at home.