Customer Service Representative
Job ID: DR194254219
Job Category: Customer Service
Job Location: Middle River, MD
Pay Range: $17.00/HOUR
Job Type: Contract
Customer Service Representative
$17 per hour Evening shifts needed: Mon - Fri: 11:30 a.m. to 8:15 p.m. Occasional Saturday
Currently seeking a Customer Service Representative to join the team in Middle River, MD. The Customer Service Representative interacts with customers to provide information in response to inquiries and is able to provide excellent customer service and a pleasant experience.
Responsibilities of Customer Service Representative
- Handle incoming customer inquiries
- Determining the cause of the call and find solution
- Process transaction and payments
- Expedite correction or adjustment; following up to ensure resolution
- Maintains customer records by updating account information and document details
- Maintain high professionalism, quality, and adherence to company policies
Qualifications of Customer Service Representative
- Active listening skills
- Exceptional interpersonal and rapport building skills
- Friendly and pleasant manner
- Strong communication, both written and verbal
- Adaptability and flexibility
- Friendly and pleasant manner
- Problem solving skills
- Bilingual candidates (not required but also encouraged to apply)
Benefits of Customer Service Representative
- Paid training and 7 paid holidays
- Vision and Dental
- Mon-Fri schedule with occasional Saturday
- New Facility
Requirements of Customer Service Representative
- Must be 18 or older and possess HS Diploma or GED
- Ability to meet strict attendance guidelines
- Pass a drug test and criminal background check