VTC Administrator (Two Positions – First & Third Shift)
Job ID: LG456274219
Job Category: Information Technology
Job Location: Columbus, OH
Pay Range: $0.00/
Job Type: Permanent
VTC Administrator (Two Positions – First & Third Shift)
Location: Columbus, OH (On-Site)
Employment Type: Full-Time
Clearance Level: Secret with IT-I Sensitivity (Required)
DoD 8570 Level Required: IAT Level II
Employment Type: Full-Time
Clearance Level: Secret with IT-I Sensitivity (Required)
DoD 8570 Level Required: IAT Level II
Position Overview
We are seeking two VTC Administrators to join our team supporting the DLA Video Operations Center (VOC) in Columbus, OH. These positions will provide high-level support for secure video teleconferencing (VTC) operations, ensuring seamless connectivity, troubleshooting technical issues, and maintaining compliance with DISA STIGs, Federal IA policies, and US CYBERCOM directives.
Available Shifts
- First Shift: Monday – Friday, 8:00 AM – 4:00 PM
- Third Shift: Monday – Friday, 12:00 AM – 8:00 AM
- Occasional evening and weekend support may be required to meet program and contract needs
Key Responsibilities
- Monitor and actively manage VTC calls for senior leaders as part of a white-glove service
- Provide Tier II support to troubleshoot VTC conferences, including connectivity, audio, and video issues
- Use TMS, CMS, CMM for conference control and scheduling per current STIGs
- Assist in setting up FLAG-level or SES employee VTC meetings 60 minutes prior to conference time
- Perform CODEC updates and technical administrative tasks under the supervision of the lead
- Provide 24/7 onsite support for critical VTC service issues, fault isolation, performance analysis, and incident management
- Install and troubleshoot VTC endpoints within the DLA enterprise VTC infrastructure
- Create, update, and manage trouble tickets in DLA ITOC ServiceNow Remedy system
- Maintain and update Configuration Management (CM) tracking changes to the DLA Enterprise VTC Network
- Support proactive maintenance and Tech Refresh planning for VTC infrastructure hardware/software
- Ensure all VTC components comply with DISA STIGs and DoD IA directives
- Provide software and configuration updates per DoD cybersecurity directives
- Offer over-the-shoulder or remote training on VTC operations, including scheduling, monitoring, and troubleshooting
- Develop and maintain CONOPS, SOPs, quick start guides, and troubleshooting guides
- Provide weekly operational status reports and infrastructure updates to DLA and relevant stakeholders
Required Qualifications
- 2-5 years of IT experience in the Video Teleconferencing (VTC) domain
- Active Secret Clearance with IT-I Sensitivity (U.S. Citizenship required)
- DoD 8570 IAT Level II Certification, such as:
- Security+ CE, CySA+, GSEC, SSCP, CND, CCNA Security, GICSP
- Computing Environment Certification, such as:
- Implementing Cisco Certified Technician Supporting Cisco Devices (CLTECH)
Work Environment & Physical Demands
- Location: Columbus, OH (On-Site)
- Type of Environment: Office
- Noise Level: Medium
- Work Schedule:
- First Shift: Monday – Friday, 8:00 AM – 4:00 PM
- Third Shift: Monday – Friday, 12:00 AM – 8:00 AM
- May be required to work evenings and weekends to meet program needs
- Travel: Less than 10%
Why Join Us?
- Work with cutting-edge VTC technology supporting a mission-critical federal agency
- Competitive salary and comprehensive benefits package, including health, dental, vision, 401K, life insurance, short/long-term disability, vacation, and holidays
- Collaborative team environment with career growth opportunities
Interested candidates should apply now.